For more information, check out our Coverage Support page. All handsets provided with an iD plan are compatible with our network. If you purchased a SIM only iD plan, and are using an iD compatible handset you bought elsewhere, that's fine. If your device isn't on the list, your ability to use iD services may be affected.
If none of the above works, get in touch with us and we'll help you out. If this happens, you'll be asked to enter a PUK code to unblock it. Your PUK code is an 8-digit pin. Be careful, because if you enter it incorrectly 10 times, your SIM card will be blocked permanently. Need a replacement? Let us explain. How to use or activate your SIM New connection If you've just purchased a new connection and received your new SIM card, it should already be activated. Upgrade or replacement SIM If you've received a new SIM card because you've recently upgraded with us, or you've received a replacement SIM card, you'll need to activate it before you can use it.
Activate your SIM here. If you're having issues with your SIM, read the information below. What's your SIM card number? It's been lost or stolen Let us know as soon as possible, so we can block it and send you a new SIM. SIM card not working? Do you have coverage in your area?
Tried the above and it's still not working? Put your phone into flight mode, leave it for 30 seconds, then disable flight mode. In practice, the ICCID code , or more commonly called the Sim serial code , is the identity card of your calling card. If you need to switch from a Micro sim to a Nano sim , for example, you will be asked for the serial number, so that the card in the new format will keep your phone number.
As the Sims get smaller and smaller, the serial number is still printed on the calling card itself. Therefore, to find the ICCID code, simply extract your Sim from the phone and write down the number consisting of 19 digits.
It will obviously happen that the Sim is a bit old or that you simply cut it in the past to transform it from Micro to Nano Sim. In these cases, the number may no longer be visible or only partially visible. Obviously, in this case, you will have to be careful not to copy the wrong number, as there are also other useful numbers on that card, such as the PUK, for example. The iPhone but also the iPad are able to read and return to those who use them, the serial number of the Sim Card they have inside.
Just go to Settings by clicking on the classic gear icon. Next to this you will find the much desired serial number of the phone card. In this case, connect the iPhone to the computer and make sure the two devices are communicating. Finally, click on the device icon located at the top left of iTunes and, also on the left, click on Summary and then on the phone number option.
Unfortunately, Android phones do not give the possibility to obtain the serial number of the Sim that is in the phone.
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